GutPilot Support

Contact: support@gutpilot.app — we reply within 48 hours.

Quick answers

Why did a scan take long / fail? Analysis typically takes 10–25 seconds. If it fails, check your connection and tap "Try again." Blurry or dark photos work worse — retake in better light.

Why does it say "ask your server" so often? GutPilot is honest about what a menu can't tell (hidden stocks, marinades). The exact question it gives you is the fastest way to a safe answer.

Scan limits? Free photo scans use a monthly allowance; free text queries use daily and monthly allowances. Pro photo allowances are 15/week (weekly plan), 90/month (monthly plan), or 100/month (annual plan). Weekly windows reset Monday 00:00 UTC; daily windows reset at midnight UTC. The app shows the allowance for your plan before purchase.

How do I export my diary? Diary → share icon → choose date range → PDF or CSV.

How do I cancel my subscription? iPhone Settings → your name → Subscriptions → GutPilot. Cancellation takes effect at the end of the current period.

Why is Sign in with Apple required? It gives each person one protected GutPilot account so scan limits cannot be reset by reinstalling or switching devices. GutPilot does not request your Apple name or email address.

How do I delete my account or diary? Settings → Account → Delete account removes the GutPilot account, sessions, provider link, and server usage counters. Diary data is separate: use Settings → Data & privacy → Delete diary data to remove it from the device/private iCloud. Account deletion does not cancel an App Store subscription.

A verdict seemed wrong. Tap 👎 on the result — every report is reviewed and improves the product for everyone. For urgent concerns, email us with the dish name.